Donor Care Assistant

Contract Type: Part time (50 to 100%) – temporary position

Place of work: Geneva - other locations in Switzerland can be discussed -

Mission dates: 16.09.2024 – 17.01.2025 / 18.11.2024 - 17.01.2025

 

About Switzerland for UNHCR, the Swiss Foundation for UNHCR 

UNHCR, the United Nations Refugee Agency, is a global organisation dedicated to saving lives, protecting the rights of refugees and building a better future for the millions of people forced to flee their homes. 

Since 1950, UNHCR has responded to multiple crises on different continents and has provided vital assistance to refugees, asylum-seekers, internally displaced and stateless people, many of whom have nowhere else to turn. Its work was aimed at ensuring their rights, protection and assistance, preserving their dignity and well-being. 

Switzerland for UNHCR (CH4U), is the UN Refugee Agency’s national partner for Switzerland. We support UNHCR's mission by mobilising essential resources and raising awareness on behalf of those who are forced to flee.    

To allow UNHCR to protect forcibly displaced populations, the Foundation needs the support of the Swiss people. Every Franc donated is spent in a responsible and transparent manner, and donations are tax-exempt.   

Switzerland for UNHCR also carries out awareness and advocacy initiatives to draw the general public’s attention to the challenges faced by people forced to flee around the world, and to what UNHCR does to protect them.   


The Foundation is currently looking for a bilingual (French / German) Donor Care Assistant to join our team at Switzerland for UNHCR during the busy months at the end of the year to support the donor care team in their activities.

ROLE 

This position reports and is under the responsibility of the Donor Care and Systems Officer.
The selected candidate will be an internal resource that will provide a wide array of tasks ranging from Donor care, data entry and administration activities.

 

MAIN RESPONSIBILITIES 

Scope of the Assignment

The Donor Care Assistant will take the following responsibilities:

  • Be the first entry point for donors by responding to donor requests and complaints in a courteous and timely manner
  • Deliver high-quality and informative service to donors through all inbound communication channels (emails, phone calls and letters)
  • Enrich and update donor records in the database (ex. new address information, communication preferences)
  • Record and categorise donor requests to ensure traceability of communication exchanges and to enable proper reporting on the most frequent questions as well as donor satisfaction
  • Escalading more complex requests to the senior donor care members (such as updating or cancelling recurring gifts and other income related tasks)
  • Be informed of the activities of Switzerland for UNHCR Foundation, of UNHCR activities globally, and of their fundraising practices to be able to address and answer potential and existing donors’ questions
  • Provides in all circumstances a positive and professional image of Switzerland for UNHCR to the donors

 

PROFILE 

The ideal candidate is a passionate, professional, results-oriented individual, with a proven experience in administration. Experience with an international not for profit (IGO-INGO) or humanitarian organisation would be an asset.

Key competencies 

Experience 

  • Minimum of 1 year of relevant work experience
  • Experience working for an International non-for-profit agency/organisation is considered an asset
  • Graduate degree or CFC / professional maturity with equivalent experience to reach graduate level
  • Ability to use initiative, prioritise, multi-task, and proven ability to meet deadlines
  • Clear and systematic thinking that demonstrates good judgment and problem-solving competencies
  • Excellent analytical skills
  • Very well organised and structured
  • Ability to supervise an Intern or Apprentice
  • Ability to manage small projects if delegated by upper levels with close supervision
  • Excellent written and oral communication and interpersonal skills in a fast-paced multi-cultural and multilingual environment 
  • Capacity to work autonomously as well as a team player
  • Capacity to interact with internal and external stakeholders

Other requirements 

  • Knowledge, interest and a strong commitment for the work and mission of UNHCR and the refugee cause

  • Excellent command of French, German and English

  • Excellent computer skills and knowledge of MS Office applications

 

Interested candidates can send their cover letter and CV to the Swiss Foundation by email to hr@unrefugees.ch, mentioning the reference: Donor Care Assistant.


Only selected candidates will be contacted. The Foundation is an equal opportunity employer and proud to make diversity a strength.