Switzerland for UNHCR is committed to protecting and respecting the information you entrust to us. References to “we” or “us” are to Switzerland for UNHCR (Foundation CHE-297.811.210), rue de Montbrillant 96, 1202 Geneva, Switzerland.
This privacy statement (hereinafter: the “Statement”) sets out how Switzerland for UNHCR collects, uses and stores your personal data. This includes the various ways, in which you interact with us, including in person, by email or telephone and through the website https://www.unrefugees.ch (the "Site").
The term "personal data" means any information relating to an identified or identifiable natural person.
This Statement is drawn up in accordance with the applicable data protection legislation in Switzerland, in particular the Swiss Federal Data Protection Act ("DPA"), but also considers the European General Data Protection Regulation 2016/679 ("GDPR").
If you have any questions about how your personal data is used, please contact us using the following information:
Tel: 022 552 78 08
Email : firstname.lastname@example.org
Switzerland for UNHCR is the data controller for data processing activities described in the present Statement. Its headquarters are at rue de Montbrillant 96, 1202 Geneva (Switzerland).
2. When do we collect your personal data ?
We collect your personal data:
We collect your personal data when you make a donation, when you register for one of our events or e-newsletters, when you communicate with us through any means of communication or when you leave a comment, resp. a like, on our social media accounts or when you provide us with your contact details for contact purposes in any other manner. We use the personal data collected in this way to process your donation, ensure you have a great event with us, inform you about what we are currently up to or answer your query in the best way possible. We may also process this information if we are required to do so by the applicable law. This may be the case when we provide you with tax certificates for your tax declarations. We only process the mentioned data if you have indicated your consent by contacting us first or subscribing to our newsletter or based on our legitimate interest in providing information to interested parties about our activities, for good charitable governance, including the achievement of our humanitarian objectives, statutory and financial reporting and other regulatory compliance purposes, the a administration and transparent operational management, including responding to enquiries, providing information and services, ensuring research, enabling event management, volunteer administration and meeting employment and recruitment requirements. Also, we may process the mentioned information if we are required to do so by the applicable law.
Through the use of our website
When you access our Site, our servers temporarily save each access to a log file to enable you to establish a connection to our Site and to ensure its secure use (e.g. system security and system stability). As is generally the case with every connection to a webserver, the following technical data is automatically recorded without your intervention and stored until automated deletion:
IP address of the requesting computer;
Name of the owner of the IP address range (usually your Internet access provider);
Date and time of access;
Website from where the access was made (referrer URL), if applicable with the search word used;
Name and URL of the file accessed;
Status code (e.g. error message);
Operating system of your computer;
Browser used by you (type, version and language);
Transmission protocol used by you (e.g. HTTP/1.1).
For the avoidance of unauthorized access, and unless already deleted automatically, the IP address of the requesting computer may be evaluated together with other data in the event of attacks on the network infrastructure or other unauthorized use of the Site and may be used in related criminal or civil proceedings against the users concerned. In this case, the data may be stored for as long as they are necessary for the civil or criminal proceedings.
When you use the Switzerland for UNHCR contact form, we usually collect the following information:
If you make a donation or tell us that you have included Switzerland for UNHCR in your will, we usually collect the following personal data:
Title, Last name and First name;
Your bank or credit card details (which are held in accordance with legal requirements);
Donations you have already made;
The date and source of the donation.
If you register for a survey or fundraising event, we may in addition to the aforementioned data collect, in particular the following personal data:
Information about your interests, e.g. areas of activity or situations to which UNHCR responds;
The age range to which you belong;
Information about the social networks you use;
Information about your educational background.
Switzerland for UNHCR also collects data about visitors to its Site. We only collect these personal data if you voluntarily provided us with the information by filling in the contact form, making a donation or registering for a survey. The same information may also be collected via cookies under the conditions detailed in Article 8 of this Statement (Cookies). Also, we may process the mentioned information if we are required to do so by the applicable law (e.g. regarding your donations for tax purposes).
a) Through your use of a fundraising organization or platform
We may collect your personal data through a fundraising organisation or platform, provided that you have indicated your support for Switzerland for UNHCR and have given your consent to the collection.
We leave it to you to consult the privacy policies of these organisations when you provide them with your personal data. Please note that we do not have any control regarding how these organisations process personal data.
b) Through your use of social networks.
We may obtain information about you from your social network accounts or services, for example Facebook, Instagram, TIK Tok and X (formerly Twitter), provided you have set up your account to give us permission to do so. It is your responsibility to check your settings and the privacy policies of these social networks. Please note that we do not have any control regarding how these organisations process your personal data.
In some cases, we may hold publicly available information from social networks (such as social network usernames or follower counts) in our "FaceLift" system for managing social relationships with our supporters. This gives us an overview of who is keeping the conversation going on topics related to Switzerland for UNHCR's work. If we were to contact a certain social network user, we would do so using the contact information made public by that user. We only process such personal data if you have enabled us to do so in your cookie settings; hence, we only process this personal data if you have consented to it.
c) Via an address rental agency for humanitarian emergency campaigns.
We collect names and addresses of potential donors from a mailing list rental company. You can request to be removed from our list at any time. Please note that we do not have any control regarding how these organisations process your personal data.
d) Through a data sharing agreement with the UNHCR headquarters.
We may obtain your personal data through a data sharing agreement that we have with the UNHCR. The UNHCR provides us with your personal information to provide you with information about the UNHCR including information about how you can make a donation to the UNHCR. We have entered into this data sharing agreement to provide you with an option that allows you to deduct your donation to the UNHCR from your taxes. If we have received your personal data through the data sharing agreement, you will have received information about this from us and had the chance to refuse the data transfer. Hence, your personal data was only shared if you have consented to it being shared with us for the aforementioned purposes.
Please note that you can change your preferences at any time or request that you no longer receive communications from us by reaching out to us by email at email@example.com or by telephone on 022 552 78 08.
The way we use your personal data depends on the purpose for which you provide it.
Your personal data will not be used for any purpose other than that for which it was voluntarily provided to us or if we have obtained it indirectly for which we have obtained it by the relevant third party.
Online form and feedback
We will use your personal data to respond to your questions, requests or register you for events.
We use surveys to understand who visits our Site and how, which helps us to create better content for you and make our Site easier to use. We may ask you for your email address if you wish to participate in future surveys or tests. We will only use it to ask you to provide information in connection with these types of requests.
We use your personal data to process and maintain a record of your donation in accordance with applicable Swiss data retention laws. We also use your personal data to provide you with the tax documentation you require.
We use direct marketing to inform you about what Switzerland for UNHCR and UNHCR are doing and how your donations are being used.
We may also use it for emergency fundraising or to solicit other types of assistance.
We will always respect your preferences and endeavour to send you relevant information in the format you choose.
We may send you information by email, post, SMS and telephone if you have agreed to hear from us in this way.
Our email marketing allows you to disable or update your preferences in the footer of each email. You can unsubscribe at any time.
If you would like to make any changes to the way we communicate with you, please contact us by email at firstname.lastname@example.org or by telephone on 022 552 78 08.
Your personal data is shared or transferred to third parties if such sharing or transfer is authorised by you or is necessary to fulfil the purposes for which you provided it to us and have been made aware of. This means that we may share your personal data with external service providers who assist us in achieving our purposes. They use your personal data only for the purposes of carrying out their mandate. We conclude a contract with these service providers to ensure an adequate level of data protection. The categories of third parties with whom we share are:
Your personal data is only accessible by our qualified personnel. We regularly check who has access to your information. Your personal data will only be accessible to the extent necessary to achieve the purpose for which it was collected.
Sub-processing of data
We may also pass on your personal data to persons and companies who provide services to us as subcontractors, for example, for newsletter publishing and distribution services, marketing analysis services and computer hosting services.
Our subcontractors are subject to a confidentiality obligation and may only use your personal data in accordance with our instructions and this Statement.
Certain third parties
Your personal data may be communicated to governmental, judicial or administrative authorities to the extent required by law.
In no case will we sell your personal data to third parties or other organisations. However, personal data may also be shared with third parties where required by law or by a court order as mentioned above.
Service providers who help us process donations
For donations, Switzerland for UNHCR uses the Raisenow fundraising platform and offers the following payment options: Visa, Mastercard, American Express, PostFinanceCard, PostFinance E-Finance, TWINT, Paypal, Apple and Google Pay, as well as BVR/QR code and DD/LSV. The data is transferred in encrypted form. Switzerland for UNHCR does not store any card data internally. Your payment data is transferred directly to external partners certified by the credit card industry (PCI DSS). Our service providers may only use the information for the exclusive purpose of carrying out their tasks and are obliged to comply with Swiss data protection regulations.
We use appropriate technical and organisational measures and precautions to protect your personal data from loss, misuse or alteration. This also includes limiting access.
Please note, however, that Switzerland for UNHCR cannot guarantee absolute security of your personal data, as the storage and electronic transmission of personal data involves certain risks.
We do not retain your personal data for longer than is necessary for the purposes for which it is processed or if there is a legal or officially ordered obligation to retain or document such personal data. Furthermore, we may store your personal data for as long as we have an overriding interest in doing so. For example, we have an overriding private interest if we store your contact data in our contact database to work with you again in the future or to stay in touch for other reasons.
We only keep your e-mail address collected for marketing until you withdraw your consent meaning that you can unsubscribe at any time from this offering.
If you request to no longer receive information from us, we will only keep your basic data in our suppression list to avoid sending you unwanted mail in the future. If you make a donation, we will keep your details for the purpose of providing you with a tax receipt for your donation.
What is a cookie?
Cookies are small pieces of information sent by a web server to a web browser that allow the server to uniquely identify the browser on each page. Other tracking technologies similar to cookies are also used. These may include web beacons and tracking URLs. Web beacons (also known as clear GIFs) are placed on certain pages of our Site and generate a generic notice of your usage. If you disable cookies, web beacons simply detect an anonymous visit to our Site. Tracking URLs are used to determine from which referring site you are accessing our Site. All of these and similar technologies are referred to as "cookies" in this Statement.
Cookies perform many tasks: for example, they allow you to navigate efficiently between pages while remembering your preferences and optimising your overall user experience. They can also make the advertisements that appear online more relevant to you and your interests. You are free to opt out of all cookies not necessary for the provision of the Site; however, this means we may no longer be able to provide you with the same experience and/ or offering.
What type of cookies do we use ?
1/ Our cookies
The types of cookies (including those from our subcontractors) that we use on our Site and their purposes are listed below:
Category 1: strictly necessary cookies
These cookies are essential to enable you to move around our Site and use its functions. Without these cookies, many of the features on our Site may not work properly and/or may be blocked for you.
We use these cookies to enable you to access the features we offer on our Site. The personal data collected by these cookies is processed on the basis of our legitimate interest in the proper functioning of our Site.
Category 2: performance cookies
These cookies collect information about how you or other users use our Site, for example which pages you visit most often, and whether you get web page error messages.
We use these cookies to maintain the efficiency and ease of use of our Site and to learn how it is used. In most cases, these cookies do not collect information that identifies the user.
If personal data is collected by these cookies, it will be processed on the basis of our legitimate interest in knowing and optimising the use of our Site.
Category 3: functional cookies
These cookies allow our Site to remember the choices you have made (such as your username, language or region).
We use these cookies to maintain the efficiency and ease of use of our Site and to provide you with a smooth browsing experience.
The personal data collected by these cookies is processed on the basis of our legitimate interest in providing you with a pleasant Site to use.
Category 4: Targeting and advertising cookies
These cookies are used to get to know the users of our Site better, to adapt its content, to carry out statistics relating to the use of our Site and to show you, in certain cases, advertisements better adapted to you and your interests on third party sites.
You may refuse these cookies at any time through your browser settings. If required by applicable law, these cookies are only placed with your consent. We track your consent using a technical cookie, so that if you delete cookies from your devices, we will have to ask you again if you consent to such cookies.
2/ Cookies issued by third parties
We may include on our Site computer applications from third parties, such as social media, which allow you to share content from our site with other people or to let these other people know your consultation or your opinion regarding content on our Site.
The hosting of this Site and the online fundraising platform are located in Europe. Personal data is therefore not directly transferred by Switzerland for UNHCR outside of Europe and will not be sold under any circumstances.
However, it is possible that we transfer your personal data to contracted service providers abroad for the purpose of using isolated software services (e.g. for video conferences, etc.) and for the fulfillment of the data processing activities described in this Statement. These service providers and third parties are generally bound by data protection obligations to the same extent as we are. To the extent that the level of data protection in a country is not equivalent to that in Switzerland, we will only transfer your personal data abroad based on consent, adequacy decision, standard contractual clauses, or if it is necessary for the performance of a contract or the enforcement of legal claims.
Specifically, this applies to data transfers to the USA (e.g., in the case of Google Analytics, Instagram, Facebook and X (formerly Twitter)), which from the point of view of the European Union and Switzerland does not have an adequate level of data protection. We will make sure that we implement guarantees to ensure an appropriate level of data protection. To do so we will make use of technical and organisational measures as well as guarantees recognised as sufficient to ensure an adequate level of data protection in the EEA and / or Switzerland.
You have a number of rights under Swiss and European legislation governing the protection of your personal data. Please, note though that rights granted to you under EU law may not directly apply to you in Switzerland. Depending on where you are located the scope of your rights may be more or less broad. These rights may be limited, particularly if they infringe on the rights and freedoms of others.
These rights include:
The right of access: you have the right to know what personal data we hold about you and to request, in writing, access to your personal data. We will provide you with this information as soon as possible, unless the request is complex. We may require proof of identity before we can disclose personal data.
The right to information: You have the right to be informed about how your personal data will be used. This statement, together with any additional information or notices provided to you either at the time you provide your details or otherwise, is intended to provide you with that information.
The right to withdraw consent: where we process your personal data on the basis of your consent (for example to send you marketing SMS or emails), you can withdraw that consent at any time.
The right to object: you also have the right to object to the processing of personal data where we are using it for our legitimate interests.
The right to have your objection noted: If you disagree with the assessment as to whether certain personal data is correct or not or whether the controller has a legitimate interest for processing the personal data or whether you disagree with restricting or not restricting the processing of personal data, you can have your objection noted.
The right to restrict processing: in certain situations, you have the right to request that the processing of your personal data be restricted because you disagree with its accuracy or legitimate use.
The right to be forgotten: in some cases, you have the right to have your personal data erased. Where you have requested not to receive marketing material from us, we will need to retain some information to ensure that you are not contacted in the future.
The right to rectification: if you believe that your personal data is inaccurate, you have the right to request that it be rectified or updated.
The right to data portability: where we process your personal data because you have given us your consent, you have the right to request that this personal data be transferred from one service provider to another.
The right to lodge a complaint: if you are not satisfied with the way in which we have processed your personal data, you have the right to lodge a complaint with the competent data protection authority. In Switzerland, the data protection authority is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, CH-3003 Berne (tel: +41 (0)58 462 43 95).
We will revise or update this policy if we change our practices or develop better ways to keep you informed about them. Changes to this statement will apply from the date they are posted on our site and do not have retrospective effect.
In the event of any discrepancy between the English version of this Statement and the foreign language versions, the English version shall prevail.
This Statement is information about the nature, scope, and purpose of the use of personal data by us. We reserve the right to unilaterally change the content of this Statement at any time and without prior notice. This Statement was last amended on October 20, 2023.